Please have the authorization number available when submitting the unit claim to Famous’CWT. Model and serial numbers of the unit must be readily available at the time of the call. If the unit is to be replaced, Friedrich will give the contractor an authorization code.
Contractors MUST call Friedrich TAC at 87 for basic troubleshooting. It is the official policy of Friedrich that a contractor MUST receive pre-approval from Friedrich BEFORE replacing a unit under warranty. It will also be credited (excluding freight charges) once Famous’ CWT has submitted the claim and received approval. The limited warranty on the sealed Refrigeration system, which consists of the compressor, metering device, evaporator, condenser, reversing valve, check valve, and interconnecting tubing is extended to 3-5 years from the date of install. Any part found to be defective will be credited once Famous’ CWT has submitted the claim and received approval from Friedrich. Reasonable proof must be presented to establish the date of install (Famous or contractor invoice), otherwise the beginning date of warranty will be considered to be Friedrich’s shipment date plus 60 days. PTAC have a limited 2-year warranty from the date of installation. In preparation for summer, we would like to give you some warranty tips on Friedrich SG-Series Packaged Terminal Air Conditioners (also known as PTAC).
